THE TEAM
The Customer Success team (CS) is responsible to help customers achieve their goals. From the time the sales department close a lead, we are in charge to implement SGeBIZ suite of solutions. We are to ensure customers are actively using our solutions to the fullest and the retention rates are high. The CS team also identifies, our top transacting customers to farm them and potentially get leads from them. We represent the voice of the customer and ensure all customers’ enquires are resolved and closed timely.
THE ROLE
As we are launching the new e-collection/ e-payment solution, we are looking for a team member to join our Customer Success team as an Implementation Specialist with the full-time role
Responsibilities
- Partner with the Sales Team to implement SGeBIZ suite of solutions to newly onboarded clients.
- Ensure onboarding plan for newly acquired clients is followed and executed timely.
- Serve as the main point of contact for clients during implementation and manage the project thru till completion.
- As a team player – Collaborate across teams to ensure the right stakeholders both internally and externally are engaged in projects in a timely manner.
- Ensure clients are trained on the product.
- Leverage new and existing tools, processes, and best practices to ensure customers are realizing the greatest possible value from SGeBIZ’s suite of solutions.
- Ensure documentation of projects is filed in a timely manner.
- Ensure KYC checks are completed within stipulated SLAs.
Expected skills and experience
- Diploma in any field ( Business / IT preferred )
- Proficient in Microsoft office – particularly excel.
- Multi-Lingual Preferred.
- 2 – 5 years experience in implementing SAAS-based solutions.
- Ability to anticipate and manage multiple project risks.
- Confident, solution-oriented, independent worker.
- Excellent organizational, interpersonal, and communication skills.
- Ability to work in a rapidly expanding and changing environment.
- Understanding of payments products and industry will be a plus
- Ability to handle multiple projects at the same time.
Apply to join our team today! Send your resume to: [email protected]
Check out our other roles here
